{"id":245,"date":"2026-01-17T21:20:36","date_gmt":"2026-01-17T20:20:36","guid":{"rendered":"https:\/\/vertexberga.cat\/?page_id=245"},"modified":"2026-02-08T17:53:03","modified_gmt":"2026-02-08T16:53:03","slug":"politica-de-reserves-i-cancel%c2%b7lacions","status":"publish","type":"page","link":"https:\/\/vertexberga.cat\/es\/politica-de-reserves-i-cancel%c2%b7lacions\/","title":{"rendered":"POL\u00cdTICA DE RESERVES I CANCEL\u00b7LACIONS"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>1. Reserves i Pagaments<\/strong> Per confirmar una sessi\u00f3 a V\u00c8RTEX ARENA, cal efectuar el pagament de l&#8217;import total en el moment de fer la reserva online. Rebreu un correu electr\u00f2nic de confirmaci\u00f3 immediatament.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>2. Canvis i Cancel\u00b7lacions per part del client<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>A. Canvis de data o hora<\/strong><\/li>\n\n\n\n<li><strong>Amb m\u00e9s de 48 hores d&#8217;antelaci\u00f3:<\/strong> Pots sol\u00b7licitar un canvi de data o hora sense cap cost addicional. En lloc de perdre la reserva, et generarem un <strong>val o cup\u00f3 per l&#8217;import total<\/strong> perqu\u00e8 puguis tornar a reservar quan vulguis (segons disponibilitat).<\/li>\n\n\n\n<li><strong>Amb menys de 48 hores d&#8217;antelaci\u00f3:<\/strong> No s&#8217;accepten canvis ni modificacions. A partir d&#8217;aquest moment, la pla\u00e7a es considera confirmada i no es podr\u00e0 reubicar a un altre grup.<\/li>\n\n\n\n<li><strong>B. Devolucions i Remborsaments<\/strong><\/li>\n\n\n\n<li><strong>Pol\u00edtica general:<\/strong> Com a norma general, <strong>no es realitzen remborsaments de diners<\/strong> en efectiu ni abonaments a la targeta banc\u00e0ria un cop confirmada la reserva.<\/li>\n\n\n\n<li><strong>No presentaci\u00f3:<\/strong> Si el grup no es presenta a l&#8217;hora acordada (o arriba amb un retard superior a 15 minuts que impedeixi l&#8217;activitat), la sessi\u00f3 es donar\u00e0 per realitzada i es perdr\u00e0 l&#8217;import \u00edntegre.<\/li>\n\n\n\n<li><strong>Cancel\u00b7laci\u00f3 per part de V\u00e8rtex Arena:<\/strong> En l&#8217;eventual cas que, per motius t\u00e8cnics o de for\u00e7a major, no pogu\u00e9ssim oferir el servei, ens posarem en contacte amb tu immediatament per oferir-te una data alternativa o el remborsament total de l&#8217;import.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>3. Retards<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Les sessions tenen una hora d&#8217;inici fixa.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Es prega arribar <strong>10 minuts abans<\/strong> per fer el check-in i l&#8217;explicaci\u00f3 inicial.<\/li>\n\n\n\n<li>Si arribeu tard, aquest temps es descomptar\u00e0 de la vostra sessi\u00f3 de joc per no afectar els grups posteriors.<\/li>\n\n\n\n<li>Si el retard supera els 15 minuts, la sessi\u00f3 es considerar\u00e0 cancel\u00b7lada sense dret a devoluci\u00f3.<\/li>\n\n\n\n<li>Si un jugador arriba tard i la resta del grup ja ha comen\u00e7at, el jugador perdr\u00e0 el dret a participar a la sessi\u00f3.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>4. Cancel\u00b7lacions per part de V\u00c8RTEX<\/strong> En cas que haguem de cancel\u00b7lar la vostra sessi\u00f3 per problemes t\u00e8cnics o causes de for\u00e7a major, us oferirem triar entre un canvi de data gratu\u00eft o la devoluci\u00f3 \u00edntegra i immediata de l&#8217;import pagat.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>1. Reserves i Pagaments Per confirmar una sessi\u00f3 a V\u00c8RTEX ARENA, cal efectuar el pagament de l&#8217;import total en el moment de fer la reserva online. Rebreu un correu electr\u00f2nic de confirmaci\u00f3 immediatament. 2. Canvis i Cancel\u00b7lacions per part del client 3. Retards Les sessions tenen una hora d&#8217;inici fixa. 4. Cancel\u00b7lacions per part de &hellip; <\/p>\n<p class=\"link-more\"><a href=\"https:\/\/vertexberga.cat\/es\/politica-de-reserves-i-cancel%c2%b7lacions\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> \u00abPOL\u00cdTICA DE RESERVES I CANCEL\u00b7LACIONS\u00bb<\/span><\/a><\/p>","protected":false},"author":1,"featured_media":232,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_regular_price":[],"currency_symbol":[],"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-245","page","type-page","status-publish","has-post-thumbnail","hentry"],"post_slider_layout_featured_media_urls":{"thumbnail":["https:\/\/vertexberga.cat\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_nmuxdbnmuxdbnmux-150x150.png",150,150,true],"post_slider_layout_landscape_large":["https:\/\/vertexberga.cat\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_nmuxdbnmuxdbnmux-1200x800.png",1200,800,true],"post_slider_layout_portrait_large":["https:\/\/vertexberga.cat\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_nmuxdbnmuxdbnmux-1200x1536.png",1200,1536,true],"post_slider_layout_square_large":["https:\/\/vertexberga.cat\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_nmuxdbnmuxdbnmux-1200x1200.png",1200,1200,true],"post_slider_layout_landscape":["https:\/\/vertexberga.cat\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_nmuxdbnmuxdbnmux-600x400.png",600,400,true],"post_slider_layout_portrait":["https:\/\/vertexberga.cat\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_nmuxdbnmuxdbnmux-600x900.png",600,900,true],"post_slider_layout_square":["https:\/\/vertexberga.cat\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_nmuxdbnmuxdbnmux-600x600.png",600,600,true],"full":["https:\/\/vertexberga.cat\/wp-content\/uploads\/2026\/01\/Gemini_Generated_Image_nmuxdbnmuxdbnmux-scaled.png",2560,1429,false]},"_links":{"self":[{"href":"https:\/\/vertexberga.cat\/es\/wp-json\/wp\/v2\/pages\/245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/vertexberga.cat\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/vertexberga.cat\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/vertexberga.cat\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/vertexberga.cat\/es\/wp-json\/wp\/v2\/comments?post=245"}],"version-history":[{"count":5,"href":"https:\/\/vertexberga.cat\/es\/wp-json\/wp\/v2\/pages\/245\/revisions"}],"predecessor-version":[{"id":399,"href":"https:\/\/vertexberga.cat\/es\/wp-json\/wp\/v2\/pages\/245\/revisions\/399"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/vertexberga.cat\/es\/wp-json\/wp\/v2\/media\/232"}],"wp:attachment":[{"href":"https:\/\/vertexberga.cat\/es\/wp-json\/wp\/v2\/media?parent=245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}